Access Wellbeing Services - Employee Assistance Program
About Access Wellbeing Service (AWS)
Access Wellbeing Services (AWS) is the social enterprise arm of Centrecare, a long-established not-for-profit charity dedicated to supporting mental health and social services across Western Australia. AWS specialises in an Employee Assistance Program (EAP) for mental health, psychological support, and workplace training that support both individuals and organisations.
What We Do
AWS provides expert EAP services and tailored training for businesses of all sizes, government agencies, and non-profits. Our programs are designed to support mental health, resilience and wellbeing in the workplace helping clients and their teams to maintain healthy, productive lives.
Book a Session
If your employer is already a member of AWS and you would like to talk to a counsellor, book a session with us here.
Services Offered by Access Wellbeing Services
Confidential Workplace Counselling
We offer confidential workplace counselling services designed to support individuals in managing stress, anxiety, and conflict that may impact their mental health and productivity. Our confidential counselling provides a safe, private space where individuals can seek guidance in navigating both personal and professional challenges. With options for face-to-face, phone, or video sessions, our services are flexible to meet diverse needs. Recognising that every situation is unique, we work with a wide range of individuals, including those from culturally and linguistically diverse backgrounds, people with disabilities, mature-aged individuals, Indigenous Australians, and young people.
Wellness Checks
Our employer/manager-initiated welfare checks allow managers to refer employees who may be struggling with work-related or personal issues. We work closely with both the employee and the manager to develop positive coping strategies and support overall well-being. Common reasons for wellness checks include personal loss, absences, mental health concerns, or distressing work events.
Management Support
Our Management Support services provide managers with the opportunity to discuss challenging situations with our team of specialists, receive advice, develop effective strategies, and commit to action—all with complete confidentiality. We assist with a variety of issues impacting mental health, including having crucial conversations, resolving workplace conflict professionally, leading teams through organisational change, supporting employees dealing with critical incident stress, addressing concerns like bullying, substance use, and poor performance, and improving organisational morale to reduce employee turnover.
Training and Workshops
Access Wellbeing Services offers tailored training sessions for managers and staff, focusing on practical skills to address workplace issues, promote mental health, and prevent psychological harm. Customised to your organisation's needs, these sessions ensure relevance and effectiveness. Core topics include resilience, communication, emotional intelligence, difficult conversations, conflict resolution, incident response, and compassion fatigue, catering to all levels of employees and managers.
Workplace Conflict Management & Mediation
Our mediation services are designed to resolve conflicts and improve relationships within the workplace. We facilitate discussions between parties to help them reach mutually beneficial solutions, fostering a more harmonious and productive work environment.
Professional Clinical Supervision
Professional supervision and practice management, helping practitioners reflect, learn, and grow. This clinical supervision is designed to encourage self-care, resilience, and confidence, supporting best practice and ethical standards that contribute to employee retention. We offer individual and group supervision, available both face-to-face and by phone, led by qualified supervisors with backgrounds in Social Work, Counselling, and Psychology. Our approach balances professional learning, support, and accountability, using reflective and culturally appropriate methods to meet each supervisee’s needs.
Partner with Access Wellbeing Services
If you're considering implementing an Employee Assistance Program (EAP) in your organisation, get in touch to learn more.
EAP Enquiry – admin@accesswellbeingservices.com.au (please put "EAP Enquiry" in the subject line of the email)
Learn more about Access Wellbeing Services
To find out more about Access Wellbeing Services and the services we provide by visiting our website, or you can call us on 1300 66 77 00.
Commitment to Service Standards
As a proud member of the Employee Assistance Professional Association of Australasia (EAPAA), AWS is committed to providing the highest quality EAP services. The EAPAA is a National Professional Association with International Affiliation, dedicated to upholding the highest professional and ethical standards in the provision of EAP services. Our affiliation with EAPAA reflects our dedication to excellence and our ongoing commitment to meeting the diverse needs of our clients with integrity and professionalism.
Access Wellbeing Services is here to support you and your organisation in promoting mental health, resolving workplace challenges, and ensuring overall well-being.